Metalcaucho reinforces its Customer Service with a Technical Service department

30 September 2020  |  Corporativo

Metalcaucho goes one step further in its quality of service and enables an email (cstecnico@metalcaucho.com) to solve the technical doubts of its clients, from finding the specific part number for a car model, to how to consult its pdf catalog

Metalcaucho, european leading supplier of aftermarket spare parts in rubber and metal for the automotive sector, goes one step further in its customer service in search of excellence that highlights the Barcelona company, and creates a new department to answer questions for its customers, the Technical Service, which can be accessed through an email: cstecnico@metalcaucho.com. The objective is to empathize with the users of Metalcaucho spare parts, solving their problems and being closer to help them.

Thanks to this new department, Metalcaucho customers will be able to solve a multitude of technical questions, such as knowing exactly what part numbers you need for a specific vehicle model, the technical specifications of a spare part, the handling of the website and shop-online, how to make inquiries in the pdf catalog … and any technical questions that customers need to resolve.

With this reinforcement in the Customer Service area, Metalcaucho, which is committed to responding within a maximum period of 48 hours, intends to streamline its internal processes and reduce the time to resolve doubts. In case if that the query that reaches this email does not correspond to their duties, they will refer that query to the appropriate department.

Likewise, from Metalcaucho they take the opportunity to report all the telematic contact channels available to them in their Customer Service department and their corresponding functions:

• cstecnico@metalcaucho.com – Resolution of doubts and technical information.
• warranty@metalcaucho.com – Management and conditions of guarantees.
• pedidos@metalcaucho.com – To request product orders.
• incidencias@metalcaucho.com – Mishaps on transportation of merchandise, incorrect orders received, and price doubts.

When talking about the renewed quality of Metalcaucho, not only reference is made to that of its spare parts, allocating a large economic investment in a new laboratory, but also in the quality of its service. In recent years they have placed a special emphasis on enriching the value of the brand with additional benefits, such as immediate availability of stock, a logistics team capable of reaching a 95% service level, the delivery of urgent orders in less than 24 hours, the constant launching of news, and of course, an excellent customer service that with this new reinforcement goes one step further.